COMPLEMENTARY STANDARD SHIPPING ON ORDERS OVER $100

FAQ


Product/Ingredients 

Why does your product contain…..? Why are there synthetic ingredients in your products? Are your products organic? Ethically sourced? Sustainable?

Our primary focus is to create high quality cosmetic products that are pleasant to use, and actually work. We understand that many products in the market use questionable gimmicks or make claims about their ingredients being “all natural”, organic, and other misleading or undefined terms. We also understand that some skincare products are more hype than effect.

We know that the inclusion of certain cosmetic ingredients can be controversial at times. Many months (and often years) of research and development go into our skincare line. We carefully choose the ingredients which we feel will create a product that appropriately balances safety, quality, and cost, as well as allergy and sensitivity concerns, while providing a satisfying end-user experience. Sometimes this includes the use of ingredients that not everyone may be comfortable with for personal or world-view reasons. Unfortunately, a suitable alternative may not exist and we make the decision to use what we know will provide a safe, quality product.

Our global community faces numerous issues in these current times. Some of these issues involve the sourcing of various ingredients, ethical and organic farming and production practices, and a variety of other topics being discussed in the cosmetic and skincare industry. We always strive to obtain high quality ingredients from reputable sources, and ensure these issues are addressed. Our hope is that we can avoid having a negative impact on this world we all live in, and we continually evaluate our sources to determine if better, or more socially conscious sources are available.

We love our products the way they are, but the scientist in us are never fully content to say they could not be further perfected. You can always bet we are keeping an eye out for ways to improve our products and the ingredients that go into them. Rest assured, we will only consider making a change if we can be sure it will not alter the high quality, effective product we promise to produce, unless it is for the better. We challenge ourselves daily to innovate in our quest for high quality, safe, and effective products.

Are the fragrances in your products natural and safe?

The fragrances in Aprisa products are created with skin sensitivities in mind.  The fragrance of our products in most cases comes from our use of natural and essential oils, which give potential skin benefits as well as natural fragrance.  In some cases to enhance the product experience, we source additional high quality fragrances shown to have low potential for allergic reactions. 

Are Aprisa skincare products tested on animals?

No, the founder of the company has personally tested all of the products on herself. Apral Jones has been a "guinea pig" for all of Aprisa’s products.

Is your packaging environmentally friendly?

Yes, all of our packages are "no-impact".

Where are Aprisa Skincare products made?

We make all of our products in Scottsdale, AZ.

Will Aprisa Skincare products give me an allergic reaction?

While we can't guarantee our products won't cause anyone an allergic reaction, all our products were formulated to keep people with skin sensitivities in mind, and minimize potential allergic reactions.

 

Orders & Billing 

What payment types are accepted?

Visa, Mastercard, American Express, PayPal, ShopPay, and Apple Pay.

How is my order confirmed?

Once your order has been placed, you will receive a confirmation email with a four, five or six digit order number. If you don’t receive this email within 24 hours, please contact our client care team at orders@aprisaskincare.com.

How do I update billing or shipping info?

If you need to update your billing or shipping information, please email orders@aprisaskincare.com within 24 hours of the order being placed.

 

Shipping 

Where does Aprisa ship?

We currently ship to all 50 states in the U.S.

When will my order ship?

We ship our products Monday-Friday excluding major holidays. Products are shipped after successfully receiving payment.

How do I alter or cancel an order?

To alter or cancel and order please email orders@aprisaskincare.com within 24 hours of purchase.

What if I didn't receive my items?

If you did not receive your order, please reach out to orders@aprisaskincare.com to start an investigation of the order. We will file a claim with our carrier if the package is not found and issue a full or partial refund given the carrier's approval of the claim. However, we will be unable to refund or ship a replacement if the carrier confirms a delivery.

What if my products arrived damaged?

Contact us at orders@aprisaskincare.com with your order number and photos of the products in the condition they were received. Our team will review the claim and take the proper steps to resolve the issue.

 

 

Returns/Refunds 

Do you offer returns/refunds/exchanges?

Our return policy is available here.